Elite Anxiety Solutions LLC - Privacy Policy

Effective Date: 10/09/24

At Elite Anxiety Solutions LLC, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our services or providing your personal information to us, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information about you:

  • Personal Information: This includes your name, email address, phone number, date of birth, occupation, and any other information you provide through forms or consultations.

  • Sensitive Information: This may include any health-related information or details about anxiety, stress, panic attacks, or other issues you share with us.

  • Emergency Contact Information: We may collect contact details for an emergency contact you designate.

  • Communication Information: Information shared during phone, email, video, or text communication, including consultation notes.

  • Payment Information: For billing purposes, we may collect your credit card or other payment details securely through third-party processors.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide you with coaching services tailored to your needs, including follow-up communication and scheduling of sessions.

  • Personalization: To understand your specific challenges and goals related to anxiety, stress management, and panic attacks to provide customized solutions.

  • Communication: To contact you regarding your consultations, appointments, and updates about our services.

  • Compliance: To ensure compliance with legal obligations, including data protection laws and safeguarding obligations.

3. Data Protection and Security

Elite Anxiety Solutions LLC takes the security of your personal information seriously. We use industry-standard security measures to protect your information, including:

  • Encryption: We use encryption for data transmission and storage.

  • Access Controls: We limit access to your data to only those who need it to provide services.

  • Data Storage: Your information is securely stored for document storage and for video communication, both of which comply with global data protection standards.

4. Sharing Your Information

We will not share your personal information with third parties except in the following circumstances:

  • With Your Consent: We will share your information with third parties if you provide explicit consent.

  • Legal Obligations: We may disclose your information if required by law, court order, or government request.

  • Safety Concerns: If there is an imminent risk of harm to yourself or others, we may contact your emergency contact or relevant professionals to ensure safety.

5. Your Rights

You have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal information we hold about you.

  • Right to Rectification: You can request corrections to any inaccurate or incomplete personal information.

  • Right to Erasure: You can request the deletion of your personal data, subject to legal and contractual obligations.

  • Right to Restriction: You can request to limit the processing of your personal data in certain circumstances.

  • Right to Data Portability: You can request a copy of your data in a commonly used format for transfer to another service.

  • Right to Object: You can object to the processing of your data in specific situations.

To exercise these rights, please contact us at connect@eliteanxietysolutions.com. We will respond to your request within the time frame required by applicable law.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. Session notes and other information related to our services will be securely deleted after one year of inactivity.

7. International Data Transfers

If you are located outside of the United States, please note that your data may be transferred to and stored in the United States, where our servers are located. We ensure that appropriate safeguards are in place to protect your personal data during these transfers.

8. Payment Processing

Payment for services is processed through third-party providers that comply with Payment Card Industry Data Security Standards (PCI-DSS). We do not store your payment details.

9. Cookies and Website Usage

Our website may use cookies to improve user experience, analyze site usage, and offer personalized content. You may choose to disable cookies in your browser settings, though this may affect the functionality of the site.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

  • Email: connect@eliteanxietysolutions.com

Thank you for trusting Elite Anxiety Solutions LLC with your personal information.